If you’re getting ready to visit Disneyland and plan to utilize the Disability Access Service (DAS), one of the first steps is the DAS pass video chat interview. This is a crucial step to ensure that the DAS accommodations will meet your needs, and it can also save time by enabling you to pre-register before your trip. Here’s what you need to know to be fully prepared for the process.
What is the DAS Pass?
The DAS pass is a service provided by Disneyland to guests who, due to a disability, are unable to tolerate long waits in traditional queues. It allows guests to schedule return times for attractions based on the current wait time, without physically waiting in line.
Steps to Prepare for the DAS Pass Video Chat
1. Schedule the Video Chat
Before you do anything, you’ll need to schedule your DAS video chat. This can be done on the official Disneyland website or through the Disneyland app. Make sure you schedule this chat no more than 30 days before your visit but at least two days ahead of your arrival. The chat is available daily between 9 AM and 8 PM (Pacific Time).
2. Have the Necessary Information Ready
To make the process as smooth as possible, ensure you have the following information ready for the video chat:
- Your Disney account: You’ll need to log in with your Disney account credentials, so make sure you’ve set that up beforehand.
- Park tickets: Have your Disneyland park tickets linked to your Disney account. This allows the DAS service to be connected directly to your tickets.
- Party members’ information: Be sure to have information for the members of your party who will be using DAS with you. Disneyland allows you to include up to 3 additional guests in your DAS group, making it a total of 4 participants.
If you’re not sure how to link tickets or party members, check out the step-by-step guide on the Disneyland website or the app.
3. Prepare to Explain Your Needs
The video chat is your opportunity to explain why the DAS pass is necessary for you or the person for whom you are requesting the pass. Remember, DAS is based on the need to avoid a standard queue, not the disability itself. Be prepared to describe how waiting in traditional lines is challenging or not feasible. While Disneyland does not require or accept proof of disability, you should clearly communicate your needs for accommodation.
4. Stable Internet Connection and a Quiet Space
Since this is a video chat, make sure you are in a quiet, well-lit space with a stable internet connection. It’s important that both you and the Disney representative can clearly hear and see each other. The chat typically lasts around 10-20 minutes, so plan to be in a space where you won’t be interrupted.
5. Know What Happens After the Chat
Once the chat is complete and your DAS is approved, it will be active for up to 60 days, depending on the length of your ticket or annual pass. You can start selecting return times for attractions using the Disneyland app once you enter the park.
Additionally, you’ll receive information on how to use DAS Advance, which allows you to schedule up to two one-hour return windows for certain attractions before your park visit.
Final Thoughts
Getting set up for your Disneyland DAS pass via the video chat can make your park experience more comfortable and enjoyable. By preparing your account, park tickets, and the necessary information, and by having a clear understanding of how DAS will help you during your visit, you’ll be ready to get through the process smoothly.